Job ID83316

LocationAurora, Colorado

Full/Part TimeFull-Time

Regular/TemporaryRegular

Why Work at Children's....

Here, it's different. Come join us. Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years. Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day. We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report. As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties. Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat. That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through o A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

Job Overview

This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining and providing ongoing optimization and support. Duties include providing front line support to end users through analyzing and diagnosing problems and determining a solution.

Additional Information

Department Name: Clinical Application Services Job Status: 40 hours weekly, eligible for benefits Shift: Monday-Friday, 8-5p

Qualifications

EDUCATION - High School or GED EXPERIENCE - Minimum of three (3) years of related experience required. Experience with self-scheduling tools (Open Scheduling, Direct Scheduling Ticket Scheduling, and Fast Pass) preferred Experience with Cadence strongly preferred CERTIFICATION(S) - Epic certification in primary application will be required within four months of hire. Team members will be sent to Epic for mandatory training and will be given two attempts to pass certification testing to maintain employment

Responsibilities

POPULATION SPECIFIC CARE No direct patient care. ESSENTIAL FUNCTIONS An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform. Analyzes and diagnoses system problems, identifies root cause, and then solves the problem or escalates issues to other appropriate IT staff when outside area of responsibility or expertise. Plans, designs, implements, maintains and provides ongoing optimization and support for applications. Gathers, validates, and translates technological requirements into design and development specification while providing product management. Translates business need into system design Collaborates with system users and other IT professionals to evaluate, plan, design, develop, test, implement and maintain systems. Addresses technical issues that occur during installation and maintenance activities. Completes or coordinates the preparation, co ing, testing, and debugging of complex programs. Analyzes, designs and builds workflows to meet the needs of users. Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications. Gathers and analyzes information to resolve incidents and troubleshoot problems. Documents the process and resolves the problem. Documents design, application and technical specifications as appropriate. Works with others to create support and training documents. Identifies and clarifies reporting needs and expectations with end users and works with report developers to clarify data and reporting needs. Partners with vendor to troubleshoot and resolve system problems, to improve product performance and usability. Provides vendor with recommendations for system improvements.