Job Description

Job Responsibilities

• To assist the sales organization in the generation of license revenue and help customers better manage their licenses through the accurate and timely migration of customer’s existing licenses in line with Oracle Policies

• Perform comprehensive research of customer details on Oracle internal applications like OM, IB, OKS, TRM, LIT, GMA, and Q.

• Lead a project or actively participate on projects to bring about process changes, system changes or improvements

• Provide critical inputs / data insights to the Management when required

• Develop and maintain a well-rounded knowledge of Oracle’s Policies, systems and migration-related tools

• Apply current business practice policies in determining license migration path and license migration fees calculation

• Validate payment of license and support invoices for migrating licenses

• Collaborate with License Sales teams, Support and contracts team to streamline the quote to order cycle

• Provide interpretation of migration results to internal customers

• Provide advisory role to sales for license migration - identify potential issues, desired outcomes, and suggest solutions/alternative approaches

• Serve as primary point of contact for all process related inquiries

• Manage Q workflow to allocate resources based on their skills and staffing

• Responsible for getting certified on core process periodically

• Pro-actively engage with external partners on complex transactions to minimize iterations

• Identify process standardization opportunities within the business

• Periodic review of SOPs & Desk manuals

This role reports into Assistant Manager/Deputy Manager

Key Skills

• Strong communication skills [Verbal and Written] - Skill to interact with diverse customers and departments across cultures, internationally

• Problem Solving and Decision Making skills - To recognize deviations from standard practices and analyze situations to make decisions

• Strong analytical skills-Skill to perform calculations and evaluate support

• Ability to consistently meet deadlines, manage priorities and achieve goals

• Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point

• Innovation-Ideation and process recommendations to improve customer experience, team efficiency and continuous improvement

• Should possess good interpersonal & presentation skills

• Reasonable business communication skills which assists in partnering with other internal groups and management

• Independently respond to partnerissues queries and critical issues

• Reporting & Insights - publish critical metric dashboards and do deep dives to provide data insights

241186

Career Level - IC2

Responsibilities

Key Competency

• Change Agility

• Demonstrates resilience in times of change and uncertainty

• Quickly recognizes situations or conditions where change is needed

• Communicating for Impact

• Listens carefully and attentively to clarify and confirm understanding of others

• Conveys information, thoughts, and opinions in a compelling manner, appropriate to the audience

• Demonstrates ability to influence without authority

• Collaboration

• Collaborates cross-functionally to deliver on shared objectives

• Contributes to team progress and success

• Easily builds networks and rapport with diverse groups

• Demonstrates a willingness to place team goals before personal goal

• Performance drive and Execution

• Does what it takes to get the job done and takes personal accountability for own performance

• Demonstrates attention to detail in all aspects of work

• Acts with speed and confidence to deliver quality work in a timely manner

• Mastering Complexity

• Develops and systematically evaluates alternative courses of action

• Identifies solutions and evaluates consequences and impact of alternatives

• Competitive Edge

• Demonstrates understanding of unique internal and/or external customer needs and how to meet

• Implements improvements in efficiency, effectiveness, and productivity

Basic Requirements

• Graduate/Post Graduate with 4 to 6 years of experience

• Good verbal, written and interpersonal communication skills

• Good customer management skills

• Flexible to work in shifts

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer