Customer Service Representative / Zástupce zákaznického servisu (Czech Republic)

Location BRNO CZECH REPUBLIC

Hours Needed 40

Requisition Number 17458

Apply Now (https://phf.tbe.taleo.net/phf03/ats/careers/v2/applyRequisition?org=MOUSER&cws=40&rid=17458)

The Czech Mouser Electronics Customer Service team in Brno is in search of an engaged and competent person at the earliest possible date for the position of

Customer Service Representative / Zástupce zákaznického servisu (f/m/d).

What to expect:

The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.

• Generates new and repeat business through customer service initiatives

• Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence

• Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise

• Provides information regarding availability of in-stock and out-of-stock items

• Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items

• Researches and expedites customer orders

• Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly

• Confirms special handling orders are expedited

• Supports local Customer Service teams, and provides support for other teams when needed

• Other duties as assigned

  What we are looking for:

• 1-2 years’ experience in a customer service role, or equivalent combination of education and experience

• Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality

• Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics

• Very good Czech and English skills, written and verbal, another European language would be a plus

• Proficient in MS Office; experience with other systems are a plus

• Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders

• Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution

• Demonstrates profound planning and organization skills and works very structured

• Accountable and integer, energetic personality

• Self-motivated and result-oriented and a good team worker (cross-cultural)

• Takes initiative to expand knowledge for position utilizing all available sources

  What we offer:

• A good work place in an international, friendly environment

• Competitive payment with good social benefits such as:

• Meal vouchers

• Company-sponsored sick days

• Multisport card

• Good development opportunities

• Permanent contract

  This position is located at our Brno office:

  Mouser Electronics AZ Tower Pražákova 1008/69 639 00 Brno Czech Republic

  If you are a highly motivated individual with desire to be part of Mouser Electronics and meet the challenges of our rapidly growing business needs, please apply online. For further information please refer to jobs.emea@mouser.com

  #LI-BB1

  Category:Sales/Customer Service

  Mouser Electronics endeavors to make its Career page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (817) 804-3850 or hr@mouser.com . This contact information is for accommodation requests only and cannot be used to apply for positions or to inquire about the status of applications.

  Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click HERE (https://www.mouser.com/pdfdocs/eeo-policy-statement.pdf) . If you would like more information on your EEO rights under the law, please click HERE (https://www.mouser.com/pdfdocs/eeo-poster.pdf) .