Job Information
Help at Home Branch Manager In Training in Chicago, Illinois
Help at Home, LLC is the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities
Job Summary:
You'll be a key player in our Operations Team, working closely with Branch Managers to ensure top-notch service delivery to all our clients. In this role, you'll be responsible for ensuring compliance with regulations, policies, and procedures, and exceeding operational goals. Work hours for this role are normally Monday - Friday 8:00AM - 5:00PM but will vary to support business needs. Must be flexible with travel and relocation.
Essential Duties/Responsibilities
Work alongside the Operations Team and branch managers to implement new programs and ensure compliance with various guidelines.
Help organize and manage all services and office operations within the service area and region.
Monitor and ensure compliance with Electronic Visit Verification (EVV) operations.
Conduct monthly service calls to approximately 10% of clients to ensure satisfaction and quality service delivery.
Keep track of weekly case counts and enter data into our tracking system.
Support branch managers in monitoring, analyzing, and reporting on key performance indicators to meet company guidelines.
Review the branch's financials to drive profitability.
Set weekly goals for staffing, recruitment, and client referrals.
Collaborate with Operations Team and Area Leader to establish performance standards.
Arbitrate grievances.
Foster positive relationships with current and potential clients, showcasing exceptional customer service and serving as a role model for other staff members.
Engage in community activities to promote the organization and foster positive relationships.
Spearhead advertising, marketing, and growth campaigns to expand services to local AAA, hospitals, and discharge planners.
Flexibility to travel to all offices in the designated region for in-branch support, and willingness to relocate with the designated region if necessary.
Minimum Qualifications
Minimum of 3 years of experience in social service administration, 3 years of experience in the provision of in-home services to the elderly and/or disabled, OR a degree from an accredited four-year institution
Experience with in-home care services
Valid driver's license
Access to fully insured and reliable transportation
Availability to be On-Call for caseload-related crises.
Professional oral and written communication skills
Ability to organize, administer, and evaluate ongoing services in a multi-phased operation.
As a People Leader:
You lead with empathy, vulnerability, and honesty
Must have a love of learning
Endless curiosity and an enthusiasm for continuous improvement
Team-first mindset
Empower and inspire full time associates through coaching
Hold others to high standard
Knows how and when to celebrate success
Benefits:
Our team is the foundation of our work. We offer:
Weekly pay
Direct deposit or cash card offered
Healthcare, dental, and vision insurance
Paid time off
401k
Ongoing, in-depth training opportunities
Meaningful work with clients who need your help
Career growth and experience with an industry leader with 40+years of history in a high-demand field
Branch Managers in Training must comply with state background screening requirements. Compensation, benefits, time off and bonuses vary by state and location, so please ask for complete details at your interview.
Help at Home’s mission is to be the leading national provider of high quality, person-centered care and support to the elderly and people with disabilities in their homes and community-based settings. The core to our services are highly trained, compassionate and dependable caregivers who are supported by our local teams with the resources and expertise to deliver unsurpassed care. Our goal is to enable the highest level of personal independence and meaningful lives for our clients.
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