Job Title: IT Support Administrator

Location: Chico, CA

Salary: up to $49,000 per year

What’s the Job?

IT Support Administrator

Purpose

The Administrator assists our Professional IT Multi-Function Printer team with Install/Break-Fix ticket processing, and other administrative tasks. This includes but is not limited to phone coverage, internal projects and/or tasks to be completed to aid the department with the daily workload. The Administration will be required to work with departments across all regions, with offices spread across the continental US.

Responsibilities

• Assist with East/Central region MFP install tickets

• Assist with daily phone coverage / creating new break-fix tickets

• Assist Helpdesk Manager with daily departmental demands

• Assist with organizing and updating internal documentation

• Serve as liaison with other departments in the company to gather documentation and data for supporting the teams

• Document internal processes and procedures related to duties and responsibilities

• Data entry / audit on special projects / tasks

• Respond in a professional manner to any customer or sales rep request

Must have skills:

• Can-do positive attitude

• Accuracy and attention to detail

• Able to work independently as well as collaborate with other team members and managers

• Independent time management and decision-making skills

• Proficient with Microsoft Office applications (Excel, PowerPoint, Outlook)

• Enjoy working with customers and external audiences

• Skill in preparing written communications and materials Position Description

• Ability to multi-task and adapt to changes quickly

• Typing skills to ensure quick and accurate data entry

• Self-motivated with the ability to work in a fast-moving environment

Qualifications

• High School Diploma or GED

• Associates Degree or Bachelors preferred

• 1 - 3 Years as a Lead or Supervisory role

• A valid driver’s license and good driving record is a must

• Excellent customer service skills

• Strong analytical and trouble-shooting skills

• Must be a self-starter

• Must be capable of working independently

• Ability to handle high stressful situations and thrive under pressure

• Impeccable Integrity and honesty

• Ability to take constructive feedback from Management, or Peers

• Willingness to learn new processes/practices, apply them and train others

• eAutomate training / experience

• Report Building / Support Metrics experience

• SharePoint / Office365 experience

• Physical Demands & Work Environment

• Ability to sit at a desk for prolonged periods of time

• Ability to talk on the phone and work with various computer tools and applications

• Ability to type and compose written communication in various forms

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.