Job Title:  IT Help Desk Analysts

Job Location: USAFA, Colorado Springs, CO 

Salary: $45-50k

Job Description

IT Help Desk Analysts are responsible for application support and implementation within the Information Services Department. IT Help Desk Analysts will enhance computer operational skills and be able to perform application diagnostics and troubleshooting and be able to apply software fixes or perform upgrades to existing systems. IT Help Desk Analysts must be able to demonstrate an understanding of backup and recovery methods, general operating system functionality, and change control process. 

Required Qualifications:

• Understanding of Microsoft Azure and virtualized environments

• Understanding of Windows/Linux/ Apple operating systems

• Experience with Microsoft 365 Web based and PowerShell Administration

• Understanding of networking and firewalls

• Experience with technical writing and documentation

• Scripting experience (PowerShell and Linux/Unix)

• Experience within Azure

• Azure Graph API experience

• Azure Hybrid AD

• Azure Purview/Security and Compliance

• Microsoft Endpoint Manager (Intune)

  Required Certifications:

• CompTIA Security+ CE

About Syneren: Syneren is an award winning, CMMI Level 3 certified, high quality provider of technology solutions for the government as well as commercial sectors. Founded in 2003, we have been broadening our services to cover an array of disciplines, including Hardware and Systems Engineering, Software Development and Testing, IT Systems Support, Cyber Security, Independent Testing and Evaluation and Program Support. Notably our innovative and effective solutions are delivered consistently by a highly qualified staff and management team. Syneren is committed to providing exceptional solutions that meet the client mission needs. Thank you for your interest in Syneren Technologies Corporation. Syneren Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify® is a registered trademark of the U.S. Department of Homeland Security. www.dhs.gov/E-Verify