Position: Customer Sales Agent

Location: 19500 South Dixie Highway Cutler Bay, FL 33157

Terms: Full-time

Pay: $17/hr.

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Responsibilities

• Connects with existing and potential customers and aims to turn every call into a sales opportunity.

• Handles various incoming sales focused phone calls.

• Promotes and sells client products and services by emphasizing product features based on customers' needs.

• Utilizes computer systems to verify and document customer requests.

• Continually improves knowledge of company services and promotions.

• Escalates calls to supervisor when necessary and appropriate.

• Provides feedback reports on call issues related to downtime and/or training issues.

• Resolves customer questions in a professional, helpful manner.

Qualifications

• High school diploma or GED

• 1-2 years previous sales experience, preferred.

• Phone-related sales experience.

• Strong computer navigational skills

• Solid business and sales knowledge.

• Ability to stay composed and objective.

• Flexibility and versatility in problem analysis and resolution.

• Familiarity with Microsoft Office applications (Word, Excel)

• Excellent oral and written communication skills

• Exceptional listening/comprehension skills

• Conversational, patient, and confident, with a positive attitude.

• Ability to build rapport quickly and be persuasive without making the customer feel pressured.

• Professional and courteous

• Stellar customer service skills and overwhelming desire to make lives better, one interaction at a time.

• Customer service experience is a plus.

Work Environment

• Regular work performed in a climate-controlled, call-center environment.

• Ongoing usage of phone and computer systems

Physical Demands

• Constant sedentary work

Benefits

• Health, dental, and vision coverage/HSA

• PTO

• Optional daily pay or weekly pay

• 401K retirement plan

• Leadership programs

• Paid training and tuition reimbursement

• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies

• Employee assistance program

• Additional voluntary benefits

Next Steps

1. Place an application

2. Complete your online assessment

3. Our team will review your application

4. If selected to move forward, our team will follow up directly

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.