Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The team Leader Application Support for Leica Biosystems is responsible for managing the Application Support team and delivering training, installation, demonstrations & support onsite.

Deliver first class technical applications support and training, perform demonstrations of Leica Biosystems Instruments and reagents, with promotion and sales of the LBS product portfolio.

The ultimate objective is to support customers throughout the entire customer journey whilst growing core reagent and product sales.

The role will work in close conjunction with the entire (local) Leica Biosystems team to provide optimal customer support with demonstrations, tenders responses, sales growth and margin. The role will actively drive in increasing market share through effective promotion and selling efforts and by defending achieved market share against competition.

The team-leader provides leadership, coaching and mentoring for the application consultants in the specified region. Advance the professional development, professional conduct, effectiveness and efficiency of staff. Drive application support as a business. The Team Leader is responsible for managing the team, but will be required to perform onsite activities as well.

This position is part of the Application Support team in Saudi and will be remote. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will be a part of the Commercial team and report to the Regional Sales Manager. If you thrive in an If you thrive in a fast-paced environment and want to work with a great team —read on.

In this role, you will have the opportunity to:

• People Management

• Manage, coach, mentor and support a team of Application Consultants

• Engage and lead the team to achieve and exceed individual quarterly and annual Revenue quota, and other strategic objectives.

• Onboard, train, develop and coach (new) application consultants

• Reagents Sales: “Grow what we have”: Generate and develop sales and product awareness of Leica Biosystems Product Portfolio directly through Customer visits & product information, samples and customer trials.

• Follow-up new Reagent leads generated by marketing activities, product presentations & workshops. In conjunction with the Sales Specialist, plan and implement long term initiatives in order to address specific tactical and/or strategic business needs. Be pro-active in customer visits. Record and actively manage activities in Salesforce.

• Demo & Support: In collaboration with the sales and application associates of our distributor partners, support demos of instruments and consumables at customer’s sites. Lead customer visits for demonstration. Participate in seminars and meetings as necessary in order to promote existing and new products to customers, in line with the existing promotional programs and strategies.

• Customer Acquisition and business development: Offer proper support to our partners, Pro-actively research and identify potential new customers in line with strategic directives in order to generate sales and to expand the Leica Biosystems customer base. Key areas to target include current Leica Biosystems users, users of non-Leica Biosystems platforms, Clinical and Research customers. Identify and qualify opportunities to offer consumables and reagents with instrumentation to further increase sales in new market segments. Demonstrate business acumen besides the role of customer support. Record all activities as requested by the (local) management.

• Market & Competitors Research: Supply information on Market share development, competitor’s activities, trends and market developments in geographic region of responsibility to Sales Management and Marketing. Record customer contacts in Salesforce (where possible) to facilitate marketing requirements. Build-up a deep understanding of the competitors’ products and activities.

• Training and Support: Performing customer training directly in the demonstration of:

Instrument use and optimization

Software functionality

Protocol development for the customer

Leica Biosystems consumable products

• Provide technical support, with a commercial awareness, to existing customers as required including in-field troubleshooting of applications problems and diagnosing rudimentary hardware and software failures

  The essential requirements of the job include:

• BA/BSc in Life Science or equivalent field or Medical Technical Lab-Assistant with relevant lab experience.

• Strong experience in the histology processing & advanced staining field in clinical, research or industrial setting with a practical focus on IHC. Previous sales experience is a plus.

• Experience in the optimization, operation, functionality and support of both manual and automated staining instruments and related products is highly desired but not a requirement.

• Proven experience or ability of working in a Supervisory role

• Team Leadership, ability to create and drive effective team working

• Strong commercial awareness at the same time as being a technical troubleshooter

• Ability to operate in a matrix organization, collaborate without direct influence with peers in sales, service, product and other functions

• Goal oriented and result driven

• Excellent problem solving and analytical skills

• Strong communication skills – able to make presentations in front of different audiences and stakeholders, holding a training class, being exposed to C-level suite when needed

  Travel:

Must be willing to travel up to 60% of the time.

Language: Arabic and English

At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.