Description We are seeking a Desktop Support Analyst based in DES MOINES, Iowa to join our team. This role involves providing technical assistance, troubleshooting software applications, and maintaining computer and telephone equipment in a timely and professional manner. The successful candidate will also act as a point of contact with software vendors and facilitate technical training for employees.

Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems and user issues.

• Utilize IT ticketing system to effectively document, prioritize, track and resolve IT requests.

• Install, modify, and repair computer hardware and software including desktops, laptops, printers, scanners, label printers, telephones, etc.

• Act as a point of contact with assigned software vendors in relation to changes, issues or concerns pertaining to applications.

• Develop and facilitate technical training on software applications and equipment for employees.

• Escalate issues to the next appropriate support representative when necessary.

• Research questions and issues using available information resources.

• Maintain data and phone lines and connections.

• Implement software application upgrades.

• Offer exceptional customer service and explain technical issues and topics to non-technical people. Requirements • Possesses at least 1 year of experience as a Desktop Support Analyst or in a relevant role.

• Proficient in MS Windows 10.

• Holds Comptia A+ certification.

• Experienced in using Ticketing System.

• Able to diagnose and resolve technical issues effectively.

• Exceptional customer service skills and ability to communicate technical information to non-technical users effectively.

• Willingness to continue learning and improving technical skills.

• Strong problem-solving capabilities.

• Ability to work independently and as part of a team.

• Excellent written and verbal communication skills. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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