Field Service Advisor Duluth, MN, USA Req #498 Tuesday, March 12, 2024 The Field Service Advisor is responsible for scheduling service work supporting keys customers in the Field and for selling additional needed services to customers. Job Responsibilities: Takes customer repair requests and provides accurate estimates. Provides Technicians repair instructions and performance expectations. Completes warranty documentation as needed for accurate and timely transactions. Coordinates communication with customers and ensure expectations are met. Track CSA customer hours, schedules services and makes sure parts are pulled in advance Assure technicians and parts depts. are aligned to prepare job tasks are accurately supplied to minimize lost time Escalate machines and/or customers' needs to the attention of supporting team members, i.e. service manager, parts manager, director product Support, general manager to assure effective problem solving. Sets up and manages field and after hours service repairs. Performs evaluations and work quality reviews with Technicians. Ensures all parts purchases and charges are timely and accurate. Responsible for ensuring regulatory requirements are fulfilled and all employees have a safe and efficient work environment while maintaining productivity. Develops successful working relationships with customers and employees for long term satisfaction and dealer growth and profitability. Ensures repair orders, warranty documents and financial record keeping tasks are completed timely per requirements and overall dealership objectives are met. Onsite field work may be required Requirements: Education: High School diploma or equivalent. Experience: Must have 5+ years heavy truck / Construction & Ag equipment Technician experience. Experience with Mack and Volvo products, dealerships and corporate systems preferred. Experience in regulatory compliance related to vehicles and shop environments. Excellent communication skills. Strong computer and software skills. Positive attitude. Professional personal appearance. Strong troubleshooting skills. About Us Earn top tier wages, match your vacation and enjoy the security of a premium benefits package and generous hiring bonus with Nuss Truck & Equipment the 2017 American Truck Dealer of the year. Nuss is one of the largest providers of both OTR and vocational trucks combined with world class Volvo Construction Equipment including paving products and service in the Midwest. Our award-winning sales and service teams support all segments of the transportation and construction industry. We have expanded to nine strategic dealership locations in Rochester, Mankato, St. Cloud, Roseville, Burnsville, Duluth, East Bethel and Monticello Minnesota, and Eau Claire Wisconsin. Many Nuss staff members have over 25 years of experience providing highest level customer care and experience. Benefits Nuss Truck & Equipment offers a very competitive benefits package. We offer medical insurance, generous monthly HSA contribution, dental insurance, matching 401k, voluntary life insurance, tuition reimbursement program, employee assistance program, flexible spending accounts, long-term and short-term disability insurance, paid holidays, paid time off, and direct deposit. We will match your current vacation/PTO hours if you join our team! Other Details The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements. Other details Pay Type Hourly Required Education Equivalent Experience Job Start Date Tuesday, March 12, 2024 Duluth, MN, USA Nuss Truck & Equipment is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protect d by law.