6102 - East Meadow - 2000 Hempstead Turnpike, East Meadow, New York, 11554

CarMax, the way your career should be!

General Summary:

Under general supervision, performs all processes necessary to diagnose and complete mechanical and cosmetic repairs on customer and internal CarMax vehicles following prescribed CarMax policies and procedures.

Principle Duties and Responsibilities:

• Provide and maintain exceptional customerservicethrough customer contact before, during, and after repairs asdefined by CarMax “Voiceof Customer” processes.

• Locate, use and control replacement parts and supply inventories

• Use and control tools andequipment

• Perform mechanical and cosmeticrepairs, including but not limited to the diagnosisof all internal and externalvehiclesystems.

• Follow CarMax standardized workrules

• Inspect vehicles per CarMax Quality Standards when needed.

• Complete state inspections when required.

• Maintain workplacecleanliness and organization in accordance with CarMax 5S standards

Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing including opening and closing of repair orders

• Collect service payments and manage payments received for services.

• Use of proprietary and universalsoftware systems including CarMax ElectronicRepair Order and Mitchell.

• Provide functional expertise and leadership to other associates.

• Provide general support to other associates and managers in the store, including, but not limited to vehicle assessment, vehicle prepping, vehicle receiving and transferring.

Job Specifications:

Work requires ability to:

• Complete New Associate Orientation Training – Operations.

• Complete Kronos Training for Hourly Associates.

• Maintain a current Refrigerant RecyclingLicense.

• Where required by State/Local law, maintain current ASE Certifications in Steering and Suspension (A4) and Brakes (A5).

• Read, interpret and transcribe data in order to maintain accurate records.

• Perform multiple duties in a high-energy, fast-paced environment.

• Lift objects that weigh as much as50lbs.

• Speak and listen effectively in dealingwith customers/associates in person and over the phone.

• Demonstrate above average attention to detail.

• Manual dexterity in both arms and hands

• Monitorshop compliance withCarMax, O.S.H.A., and EPA policies

• Demonstrateexceptional interpersonal,communication, and customer service skills

• Demonstrateexceptional telephone etiquette and active listeningskills

Working Conditions:

• Combination of office, shop and outdoorenvironment.May include working at times in noisy and/or inclementweather conditions.

• May requirewalking orstanding for an extended period of time.

• Flexible work hours with shifts that may include nights, weekends, and holidays.

• WearsCarMax clothing (acquired through company) at all times working in the store.

• Follow allCarMax, O.S.H.A., and EPA standards including the useof Personal Protective Equipment, and properwaste disposal in requiredareas.

• Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and ProfessionalAppearancepolicies.

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice. This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.

CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, disability and other protected characteristics. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax.

This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

The hourly rate for this position is:

$18.70 - $40.00

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.

• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits (http://apps.bswift.com/portal/carmax) website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.