Salary: Php 40,000 to 60,000

Work Setup: Work from Home Set Up (Onboarding is Onsite)

Work Schedule: Night Shift (Eastern Timezone)

Location: Eastwood City Cyberpark Eastwood Avenue, Quezon City, Philippines, 1110

Position Overview:

The primary function of the Claims Advocate position is to negotiate and settle claims with insurance adjusters. In this role, you'll be a key part of a small team to deliver results.

Duties and Responsibilities:

• Oversee settlement process of assigned claims on behalf of contractors

• Evaluate offers from adjusters, then provides justification for additional payments or settles for awards based on careful analysis

• Collaborate with team members to determine the optimal path to optimize payment and timeline

• Review claim and invoice documentation, insurance policies and internal protocols and strategies to improve justifications and payment outcomes

• Identify and elevate early settlement opportunities and ensures an overall timely and appropriate settlement

• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately

• Keep accurate and effective records of claims actions taken, using CRM and other software

• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all

Job Requirements:

• Bachelor's Degree in any related field.

• Atleast 2 years' of work experience related to Insurance Claims (BPO setting)

• Experience in Xactimate is a must.

• Handled international clients is a must.

• Strong negotiation capabilities

• Attention to detail with ability to read, absorb and critically evaluate insurance policies

• Professional communication, both written and oral

• Problem solver with a high degree of perseverance and creativity to find solutions

• Self-directed with strong work ethic and ability to manage a high volume of claims

• Eager and curious to learn new things

• Ability to navigate conflict and de-escalate tension to create a professional, problem-solving oriented work environment

• Results orientation with focus on activities that deliver outcomes and meet KPI targets

• Applicant must possess excellent communication skills.

• Time Management

• Excellent problem-solving skills

• Ability to work independently under minimal supervision.

• Candidate must be willing to work onsite during onboarding period.

What benefits await you by joining Intelassist?

• Global career advancement and networking opportunities.

• Access to both virtual and on-site intensive courses for career and personal development enhancement.

• Monetary rewards for successful referrals that are hired.

• Guaranteed weekends off and a total of 20 paid leave days upon regularization.

• Collaborative work environment

• Eligibility for Health Maintenance Organization (HMO) coverage starting from the first month of employment, with coverage of up to 80,000 PHP per illness.

WHY INTELASSIST?

We grow together. We value your effort. We aim to empower you.