HCD Lead

Location Ellicott City, MD

Job Code 2231

# of Openings 1

Apply Now (https://phg.tbe.taleo.net/phg02/ats/careers/v2/applyRequisition?org=DCCAMD&cws=39&rid=2231)

DCCA is a veteran-owned IT business specializing in providing innovative solutions to a variety of government agencies and commercial enterprises since 1982. DCCA is proud to offer career growth opportunities and a competitive compensation and benefits package. Visit our website at: www.dcca.com

HCD Lead

Candidate must have or be willing to obtain a Public Trust Clearance

Key Tasks:

· Responsible for leading Human-Centered Design efforts across the project. Champion the importance of understanding and empathizing with end-users, ensuring that our product is intuitive, accessible, and delightful to use.

· Lead a team of designers, researchers, and content writers, guiding them in applying HCD methodologies to solve complex problems and drive innovation.

· Work with our CMS HCD Specialist to develop and execute the product’s HCD strategy, aligning it with overall business objectives.

· Advocate for the adoption of HCD principles throughout the project, fostering a culture of empathy, curiosity, and experimentation.

· Provide guidance and support in project planning, execution, and delivery, ensuring alignment with HCD best practices and standards, including compliance with federal Section 508 usability standards.

· Oversee the planning and execution of user research activities to gain deep insights into user needs, behaviors, and pain points.

· Translate research findings into actionable insights and recommendations that inform product/service design and development.

· Work with product owners to create screen prototypes and help drive an intuitive system design

· Manage the writing and delivery of user manuals, FAQ documents and other user support artifacts

· Create and maintain service design documents

· Collaborate with other stakeholders to create informational and training videos

· Partner closely with stakeholders, including business owners, product management, development teams and customer support, to ensure alignment and collaboration throughout the design and development process.

Required Skills:

Proven experience:

· 5+ years of experience in a leadership role within the field of Human-Centered Design, UX/UI design, or related areas.

· 3+ Years of experience in a Federal contracting environment, preferably supporting CMS Medicare or Medicaid Programs

· Proven track record of leading successful HCD initiatives and driving tangible business results.

· Deep understanding of HCD principles, methodologies, and best practices, with hands-on experience in user research, usability testing, prototyping, and design thinking.

· Strong leadership, communication, and interpersonal skills, with the ability to inspire and influence cross-functional teams.

· Proficiency in design tools such as Figma

· Ability to thrive in a fast-paced, dynamic environment, and adapt quickly to changing priorities and requirements.

Desired Skills :

· Experience working in an agile development environment is a plus.

Education/Certifications:

· Bachelor's or Master's degree in Design, Human-Computer Interaction, Psychology, or a related field

Candidate must have or be willing to obtain a Public Trust Clearance.

COVID Safety Requirements

DCCA is committed to the safety of our workforce and customers, adhering to COVID-19 Safety Protocols as required by the company, our customers and the Safer Federal Workforce Task Force. Some customer facilities require all employees to provide proof of vaccination status as a condition of employment, subject to approved medical or religious accommodations. Mask wearing and frequent COVID testing/attestation may also be required.

DCCA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.