Overview

This position is contingent upon contract award

SOSi is actively seeking a Lead Case Manager (Spanish Bilingual) to join us in supporting our customer’s mission in Greensboro, NC. The Lead Case Manager manages a team of Case Managers to provide quality case management services to clients, families and/or sponsors in compliance with applicable standards, policies, and procedures.

Essential Job Duties

• Meet all federal and state regulatory guidelines and standards that are applicable to this position.

• Oversee the reunification process of the ORR population.

• Supervise the work of assigned Case Managers.

• Train new Case Managers.

• Coordinate case management and the safe and timely release of the children.

• Engage and involve children and their sponsors in the reunification process.

• Document progress that families and sponsors make toward risk reduction, achievement of service goals, and positive case outcomes.

• Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.

• Maintain a case load in accordance with agency policies and procedures and licensing and contract standards.

• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements.

• Determine all options available for children within the required time frame.

• Screen calls prior to facilitating communication with children to ensure child safety.

• Coordinate fingerprint appointments for sponsors.

• Implement safety protocols including evacuating children and other staff in case of an emergency.

• Ensure the follow up service phone calls are conducted 30 days after youth’s reunification and discharge from program.

• Ensure confidentiality in all program operations and service population.

• Intermediate level of proficiency with Microsoft Office products.

• Possess excellent interpersonal and communication skills.

• Ability to always maintain professionalism.

• Prioritize and organize responsibilities and duties efficiently.

• Work expertly either independently or as a member of a multi-disciplinary team.

• Uphold professional and ethical standards of conduct outlined in the employee handbook.

• Other duties as assigned.

Minimum Requirements

• Must be authorized to work in the U.S.

• Master’s Degree in the behavioral sciences, human services, or social services fields or a Bachelor’s Degree in related field with an additional 3 years of experience that demonstrate supervisory and case management experience.

• Minimum of three (3) years of experience working with child welfare standards or case management, best practices, or quality assurance or compliance.

• Spanish-English bilingual (listening, speaking, writing, reading).

• Must pass a drug test, motor vehicle record check, and a background check, after accepting a conditional offer of employment.

Preferred Qualifications

• Experience and/or training in ORR operated shelters is preferred but not required.

• Experience working with immigrant populations and child welfare is preferred but not required.

Work Environment

• Work in a fast-paced environment and remain emotionally controlled.

• Willing to work evenings, weekends, and holidays as needed.

• Ability to work flexible hours. We operate 24/7/365, inside and outside, all weather conditions.

• Travel throughout the U.S. as needed.