General information

Ref # 17090

Remote? Yes

Ally and Your Career

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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

Ally Financial is seeking a Fixed Operations Specialist to join Ally’s Fixed Ops team. In this dealer facing role, you will be responsible for managing the profitability of the vehicle service contract business within a geographic territory of assigned dealers. You will be reporting to a Regional Fixed Operations Manager under intermittent supervision applying previous experience to moderately complex tasks.

This position may involve limited travel depending on territory (CT) and assigned dealer needs.

The chosen candidate will have to reside in or be willing to relocate to the territory (CT)

The Work Itself

• Analyze assigned accounts to identify loss control opportunities
• Develop and execute tailored action plans to each assigned dealer
• Maintain a dealer visit cadence appropriate for each account based on profitability
• Handle individual or reconcile multiple claim issues including adjudication of more complex claims
• Perform documentation reviews to assess sales versus submission, repair order and used car trends
• Train employees at assigned accounts on claim and system processes
• Build and maintain strong relationships with dealers
• Establish "Hawthorne Effect" via onsite presence
• Communicate and collaborate regularly with matrix partners
• Maintain SalesForce documentation to expectations around dealer activities
• Participate in additional trainings, educational activities, and regulatory compliance awareness
• Participate in special projects/assignments

The Skills You Bring

* HS diploma or equivalent required. Associate or Bachelor’s degree preferred * 4+ years of Automotive industry experience required; prior dealer experience a plus * Possess analytical abilities to breakdown claim information into trends * Prior Ally systems experience preferred * Ally product knowledge preferred * Above average computer and technical skills * Proficient knowledge of Microsoft Office programs * Proficiency in Power BI preferred

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: * Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. * Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. * Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. * Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

Emerging: 55000

Experienced: 67500

Expert: 80000

Incentive Compensation: This position is eligible to participate in our annual incentive plan