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The Application Managed Services Engineer (L3) is responsible for providing a managed service to clients by proactively identifying and resolving Packaged Application technologies such as ERP, Middleware and other business critical software incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. This role is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices. This role applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

This role may also contribute to / support on project work as and when required.

Oracle APPS DBA (EBusiness )11i, R12.1 & 12.2

Oracle Database 11g,12c & 19c

Performance Tuning and Troubleshooting skills

Working at NTT

Key Roles and Responsibilities:

• Ensures that assigned Packaged Application technologies such as ERP, Middleware and other business critical software in the clients environment site is configured, installed, tested, and operational

• Performs necessary checks, apply monitoring tools and respond to alerts

• Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail

• Assists in analyzing, assigning, and escalating support calls

• Investigates third line support calls assigned and identify the root cause of incidents and problems

• Reports and escalates issues to 3rd party vendors if necessary

• Provides onsite technical support to clients and provide field engineering services to clients

• Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality

• Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT

• Proactively identifies opportunities for work optimization including opportunities for automation of work

• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines

• May work on implementing and delivering Disaster Recovery functions and tests.

• 9+ Years of Experience in 11i , R12.1.3 and R12.2.x Administration

• Oracle EBS DBA - Strong Oracle Applications DBA with RAC, Performance Tuning, High availability architecture and OEM 13C required.

• Install, patch, configure, tune and maintain the Oracle E-business Suite 12 and 11g/12c/19c Oracle databases.

• Should have sound knowledge in Upgrades, Migrations, 19c Multi-tenant Databases and also E-business suite.

• Concurrent Manager/Requests management/troubleshooting

• PCP (Parallel Concurrent Processing)

• Maintain emphasis on current databases by integrating them into daily business activities. Collaborate with the app development team to devise and execute a strategy for enhancing performance, offering guidance throughout the process. Additionally, provide comprehensive support for EBS database administration tasks.

• Automation of some of the DBA tasks like Database health check reports/Possible monitoring Shell scripts if anything missing in the environment

• OEM 13c Enhancements and configure the EBS environments in OEM 13c, also performance improvements in OEM 13c

• Enhance the existing automation scripts like house cleaning /Audit purge scripts etc. and steam line the EBS Multi-Node end to end cloning.

• EBS Performance issues related to workflow and prepare a plan and implement the purge process if required

• Database performance tuning and SQL Query Tuning using SQL Tuning advisor, Auto trace, TKPROF, STATSPACK, AWR, ADDM, explain plan, OEM Cloud Control (12c and 13c)

• Physical (Hot/Cold) Backups using RMAN and Logical (Data Pump Export and Import, Regular Import & Export) backups

• Oracle 19c RAC database

• Installation, configuration, and administration of Oracle 11g (11.2.0.1 to 11.2.0.4) and 12c (12.1.0.2 and 12.2.0.1) and 19c Standalone and RAC Database servers

• Working knowledge on 3rd party integrations,Oracle SSO,SOA and Public Cloud will have added advantage.

• Excellent Communication Skills

Knowledge, Skills and Attributes:

• Ability to communicate and work across different cultures and social groups

• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances

• Ability to maintain a positive outlook at work

• Ability to work well in a pressurized environment

• Ability to work hard and put in longer hours when it is necessary

• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting

• Ability to adapt to changing circumstances

• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)

• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)

• Relevant certifications such as:

• Oracle Database 19c certified professional.

• Oracle Cloud Infrastructure Architect Professional

Required Experience:

• 9 years of work experience

• Seasoned experience required in Engineering function within a medium to large ICT organisation

• Seasoned experience of Managed Services

• Excellent working knowledge of ITIL processes

• Excellent experience working with vendors and/or 3rd parties

• Seasoned experience managing Packaged Application technologies such as ERP, Middleware and other business critical software

Skills Summary

Incident Resolution, Information Technology Infrastructure Library (ITIL), Infrastructure Deployment, IT Infrastructure Management, Managed Services Delivery, Root Cause Analysis (RCA), Scripting, Troubleshooting

Workplace type :

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

• Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.