Description

Amazon Customer Servicing (CS) is looking for a Business Analyst who can contribute to the global migration of CS onto Amazon Connect. This individual will be tasked to work closely with our CS Ops teams and understand the setups, configurations and testing needs for setting up our CSA(Customer Service Agent) network on Connect as we migrate from our legacy system onto this new product. They work extensively on setting up access controls, routing profiles, queue management etc. to ensure the right contact coming into the Amazon customer service is routed to the right CSA every single time so it is handled effectively and in optimal time.

Key job responsibilities

• Deliver configurations and setups for Amazon stores across the global marketplace, aiding migration of our legacy telecom system onto a new one

• Proactively identify problems with significant business impact; facilitate analysis to identify problems and opportunities

• Comfortably and skillfully flex among various tools according to the problem and data

• Derive recommendations from analysis that have impact on multiple teams and provide significant business value

• Influence other teams to ensure deadlines are met; hold stakeholders accountable

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, AP, IND | Hyderabad, IND | Hyderabad, TS, IND

Basic Qualifications

• 1+ years of business analyst, data analyst or similar role experience

• Bachelor's degree

• Experience with Microsoft Office suite and applications

Preferred Qualifications

• 1+ years experience in Amazon Customer Service Support; knowledge and experience working with key internal tools such as CSC, AC3, and SIM.