JOB REQUIREMENTS

Education

High School Graduate plus Health Care courses or on the job training specific to Hospital or Medical Office skills.

Experience

Certified Healthcare Access Associate (CHAA) certification or a minimum of three years experience in an acute care Patient Access department and will obtain (CHAA) certification within one year. Demonstrated proficient, written and verbal communication, telephone, and customer service skills. Must have excellent computer skills, preferably Microsoft Office Suite.

Physical

This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information.

Normal hospital environment. Position requires normal of corrected eyesight, hearing within normal range, frequent walking, pushing/pulling wheelchairs up to 350 pounds, and sitting 50% of the time. Operates FAX machines, copiers, printers, and uses computer terminal; requires occasional lifting, stair climbing, and carrying/lifting up to 50 pounds; requires direct patient contact.

JOB SUMMARY

Arranges for the efficient and orderly scheduling, pre-service authorization, and registration of patients. Collects insurance information, dissects insurance eligibility responses determining appropriate amounts for pre-service collection, and communicates pre-service collection details to patients. Collects payments and coordinates with Financial Counselors when necessary. Responsible for patient demographics utilized in the preparation of records and reports used in making operating decisions. Works with and has access to confidential patient information. Position requires making frequent decisions or actions following general procedures often without clearly defined precedents. Position requires a high degree of mental alertness and close visual attention to details. Position requires diplomacy and a professional image and manner in dealing with patients, families, visitors, medical staff and SBMC personnel. Job responsibility includes duties in any area under the direction of the Director of Revenue Cycle Systems any may work in any revenue cycle location as directed to ensure adequate coverage and or training.