Date Posted:

2024-03-11

Country:

United Kingdom

Location:

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Job Title

Customer Service Advisor – Service Delivery

Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded, and there’s never been a better time to join our team. We are the leader in elevators, escalators and moving walkways. We’re seeking a Customer Service Advisor based in Leicester who’s ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come.

Here’s what we’ll offer you;

• Top-class, in-house training to give you the skills, knowledge and tools to deal with a wide range of queries.

• An insight into a highly technical field, giving you the chance to get your foot in the door with a global company that put you at heart of our business. We’ll ensure you’re the best you can be through personal and professional development, hopefully leading to internal moves.

What you’ll be involved in:

• Build effective relationships with our key account clients and account team.

• To provide additional support ensuring relevant information is updated on Otis business systems ensuring customer helpdesks and designated points of contact are kept updated throughout.

• To update client web portals with the above information and ensure closure of work orders/tasks within the agreed timescales.

• To ensure quotations are submitted through web portals where required.

• Support the closure of insurance reports through client systems and web portals.

• To provide agreed customer bespoke reports within time frames stipulated by the client and agreed by the Account manager, through use of the Otis CRM system.

• To support Account managers where requested with customer meetings and provide relevant information as required for these.

• To provide extensive updates on any shutdown units and keep customers fully informed of progress.

• To provide adequate coverage for holiday and sickness within the department when required

• Support other business areas when required.

What you’ll need:

• Strong communication skills, both verbally and written.

• Proven experience dealing with a high workload, able to work both proactively and reactively to resolve external complaints.

• Great customer services skills, weather gained within the hospitality or retail sectors. As long as you can understand, empathies and provide a customer focused journey.

• Have a “right first time” mentality, looking to go above a beyond to rectify technical issues, which may include serious breakdowns.

• Demonstrate confidence and proficiency in using various computer applications and tools.

Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance.

Otis has more than 69,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com .

Privacy Policy and Terms:

Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.