AAA Club Alliance is seeking part-time Member Relations Associate Coordinators to support our call center in Lexington, KY. Come and join an amazing team!

To the qualified candidate, we offer:

• A competitive hourly rate 15.00/hour and eligibility for annual merit increase

• Paid Time Off

• 401(k) plan with a company match of up to 7%

• 8 paid holidays

• Hybrid or work-from-home options after initial training & onboarding period has been completed

The primary duties of the Member Relations Coordinator are:

• Acts as first contact and takes calls from Members and customers. Responds and resolves routine or less complex issues and feedback received about AAA products and services in a timely and thorough manner.

• Escalates non-routine complaints and issues to the appropriate party.

• Organizes/prioritizes daily workload to ensure adherence to AAA goals and objectives.

• Determines appropriate compensation for routine case resolution.

• Communicates with members through multiple channels, both verbal and written.

• Engages with members to provide an exceptional customer service experience.

• Utilizes emotional intelligence to recognize unique needs of each member and responds accordingly.

• Effectively uses computer systems for tracking purposes, information gathering, documentation and resolution of cases.

• Maintains performance standards as established by the business line.

• Interprets and explains policies to members as needed.

• Practices and promotes shared values amongst peers.

Minimum Qualifications:

• High School Diploma; Associates degree a plus.

• 1+ years of Customer Service Experience.

• Customer service skills including friendliness, empathy, and strong listening skills. Experience interacting with dissatisfied customers a plus.

• Ability to prioritize work, and handle simultaneous assignments with success and accuracy. Ability to perform multiple tasks in fast paced environment.

• Good problem solving and critical thinking skills.

• Proficient computer, phone, and writing skills. Ability to compose professionally written communications and maintain professional verbal communications under difficult circumstances.

• Familiarity with AAA policies and practices a plus.

• Ability to work overtime as needed.

  AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:

Customer Service

Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly six million members in 13 states and Washington, DC. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.

We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career. So that leaves one question, are you ready to make a difference? (https://cluballiance.aaa.com/about/careers?pcrdl=true)

Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Employee Referral process!

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can view our virtual benefit fair here. (https://www.virtualfairhub.com/AAAClubAlliance/public/welcome)

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.