Customer Service Associate with Portuguese and English (Orders & Claims Management)

5208

Supply Chain

Lisbon, PT

For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home.

As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways.

Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission.

It's a colorful world - make your mark by joining the BIC team today.

As a Customer Service Associate (Orders & Claims Management) you will be part of the Europe Supply Chain team. Your main mission will be to provide high levels of Customer support and interaction, and communicate effectively with regards to incoming orders, products requests, price inquires, supply inquires, delivery management, export documents creation, order status follow-up.

Order and Request operations in GBS:

• Key orders accurately and on-time with regard to internal procedures and with agreed service level targets

• Management of complaint handling cases and appropriate follow through

• Process and follow-up customer inquiries related to its scope

• Front-office for customer contact: telephone, e-mail, chat contact with customers

• Acknowledging and resolving customer complaints

• Contact customers on appropriate communication channel (phone, e-mail, chat, …) as needed

• Monitor performance and take appropriate actions to achieve Bic business targets

Qualifications:

• High school degree (University education is desired)

• 3-5 years of Customer Service experience in a multinational company, preferably CPG/FMCG

• Advanced English and Portuguese; basic Spanish will be a plus

• Exposure to ERPs; JDE is a plus

• Customer service orientation and attention to details

• Ability to work in teams and with deadlines

• Ability to work with different customer profiles, from small family business to modern mass markets and e-commerce, different divisions of sales and different categories of products

#LI-Hybrid

#LI-EA1

BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.

BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means