Requisition: 2024-144531

SR COLLECTIONS ANALYST Job Locations

US-CO-LONGMONT

ID 2024-144531

Line of Business PharMerica

Position Type Full-Time

Pay Min USD $19.00/Hr.

Pay Max USD $21.00/Hr. Our Company

PharMerica Overview

The Sr Collections Analyst is responsible for the research, collection and/or resolution of an assigned account portfolio in accordance with PharMerica's Collections Policy and Procedures and the Consumer Credit Protection Act of 1977. Join our PharMerica team! PharMerica is a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients. We offer a non-retail pharmacy environment. Our organization is in high growth mode, which means advancement opportunities for individuals who are looking for career progression!

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!

This is a remote position. Applicants can live anywhere within the continental USA.

We offer: Competitive pay Health, dental, vision and life insurance benefits Company paid STD and LTD Employee Discount Program 401k Paid-time off Tuition reimbursement Non-retail/Closed-door environment

If your passion is service excellence and top-quality care come join our team and apply today!

*Position will be posted for a minimum of 7 business days

Responsibilities

Responsible for collection efforts of facility level accounts for services rendered by PharMerica and the reconciliation of any balance variances Uses professional experience and expertise to oversee and assign work, coaching and training of Facility Collection Associate I Team members, as well as answers team member questions, resolves problem account issues, reconciles accounts, and monitors progress Creates reports utilizing excel to assist in the reconcilement of accounts and/or provide account aging to our legal team Works with facilities, receiving in/out bound telephone calls, providing customer service through explaining why they are being billed and following-up on past due accounts using approved collection techniques Monitors and responds to emails sent to the facility collection team which, includes cash posting clarification requests from the cash group Provide monthly quality assessments on staff to ensure accuracy. Report any identified training needs to Supervisor and Manager for review and follow-up Takes initiative to find opportunities and make suggestions for process improvement and ways to better train Collection Associate I team members on collection techniques Utilizes Webex and MS Teams to train/coach and support Collection I associates Works with internal and external customers to resolve assigned portfolio of accounts by collecting the balance due or by taking other action (write-offs, billing to another source, in-house collections or referral to attorney or collections agency, etc.) necessary to resolve account and relieve AR in a timely manner. Productivity records will also be maintained Works with pharmacy billing associates in obtaining accurate billing and resident information and in re-billing and resolving unpaid claims through adjudication Works with Facility Collection Manager/Supervisor in researching pharmacy accounts requiring special attention, as indicated on Collection reports, and taking all necessary action to collect money Works with assigned pharmacy locations, nursing home accounts and individual customers in receiving inbound correspondence Works with Facility Collections Manager/Supervisor and other members of the management team on special projects as needed Requires an in-depth knowledge of all aspects of customer. . For full info follow application link.

Res-Care, Inc., dba BrightSpring Health Services ("ResCare"), is