Req ID: RQ174180

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Secret

Job Family: Configuration

Skills:

CMDB,Configuration Management (CM),Information Technology Infrastructure Library (ITIL)

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Responsibilities:

• Provides configuration management support to assigned projects.

• Manages the local Definitive Media Library and processes requests to change the authorized product list (APL).

• Processes service request and change request tickets using ServiceNow or similar ticketing tool.

• Provides guidance and work leadership to configuration team members.

• Completes monthly Configuration Management audits.

• Builds and designs dashboards and reports in response to customer for information (RFIs) using Excel, Access, Tableau and ServiceNow.

• Ensures configuration identification by reviewing design release documents for completeness, proper authorizations, and system updates. Updates existing configuration databases.

• Develops configuration and data management documentation based on program requirements.

• Identifies requirements and coordinates the development and implementation of computer-based configuration/data management systems and related support activities.

• Provides guidance and training to managers, site leads, engineers, systems, and network administrators regarding configuration management procedures.

• Applies comprehensive knowledge of ITIL principles, methods, techniques, and best practices to configuration management.

• Serves as local Subject Matter Expert (SME) for Configuration Management, Baseline Management for supporting external requests, data calls, and Contract Deliverables (CDRL) reporting to the Program Office.

• Ensure all internal configuration management processes and procedures have been followed.

• Participates in special projects as required.

Required Qualifications:

• 3+ years of Configuration Management experience required.

• 5+ years of industry experience.

• Must possess a TS/SCI Security Clearance.

• BA/BS

Preferred Qualifications:

• ITIL V4 Foundation or possess equivalent higher certifications.

• Experience supporting multinational customers preferred.

• Ideal candidate will have experience in:

o Utilizing Tableau, JIRA, ServiceNow, SCSM, Access or other tools used to manage and control daily work and process improvement initiatives.

o Using Pivot tables in Excel

• Additional specific certifications may be required, depending on job assignment.

• Comprehensive knowledge of the principles, methods, and techniques used in configuration management support.

• Comprehensive knowledge of and familiarity with configuration management software applications.

The likely salary range for this position is $85,000 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.