Position: Inside Sales Representative & Customer Service

Responsibilities & Accountability (but not limited to):

This person must be organized, disciplined, self-motivated and show initiative in improving and maintaining relationships with QAD customers. This person will be responsible for:

• Preforming all tasks with integrity and empathy

• Covering service phone lines for product support

• Entering phone orders into All Orders system and verifying information

• Maintain client relationships by making outbound calls

• Selling new and existing products to established dealers

• Troubleshoot and assist with product questions

• Attend yearly Archery trade shows

• Enter daily email and fax sales orders into system

• Prepare Return Authorization forms when required

• Maintain daily activity records

• Work in a Team environment with fellow representatives

• Verifying that your assigned dealers are represented in the website dealer locator

• Attend all scheduled department meetings

• Work with other departments to service and improve products and operations.

• Maintain current and expert knowledge of Archery industry

Software requirements: Microsoft Office, Order Entry System

Minimum Experience: 2 years' experience in inside sales and/or customer service, preferably in the sporting goods or outdoor industry. Archery knowledge a big plus.

• Must possess excellent interpersonal, time/project management and communication skills. Must be able to multi-task projects from start to completion with excellent organizational skills and maintain a positive attitude in all situations.

Position Reports To: Global Sales & Service Manager

Salary range: Negotiable based on experience & training. We do not discriminate on the basis of race, religion, national origin, gender, age, handicap, or veteran status. All qualified applicants will be given equal opportunity. Selection decisions are based on job-related factors.

In an effort to promote a healthy lifestyle and work environment QAD INC is Tobacco free

Benefits

We offer a competitive income, time off with paid holidays, paid vacation, paid sick leave, 401k retirement plan with company matching, product discounts, other employee incentives.