Job Information
Shell Voyage Claims Specialist (Nightshift) in Makati City, Philippines
Purpose
Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals, natural gas, electrical power and CO2. Trading offices are located in the US, Canada, UK, Singapore, The Netherlands, Japan, Bahamas, Dubai and Russia, with many other downstream entities situated across the globe.
We are interested in attracting people who share our core working values of honesty, integrity and respect for others. We also want those who can build on our business vision, are prepared to accept accountability and can achieve great results through teamwork while adapting to a changing business environment.
The successful candidate will be part of a team of Demurrage and Post Deal Expense claim professionals in Manila. The team will provide Demurrage and Post deal claim analysis, defense, pursuit, advise and settlement on behalf of companies within the North American business, such as STUSCO, SOPUS and Shell Trading Canada.
The Voyage Claims Specialist will typically be:
Assigned to a more complex desk involving:
Frequent Multi-Desk (combi) cargoes involving multiple traders
Frequent deviation claims
More difficult operations with more possible impact factors on calculation
Less defined, more complex book ways of working
More challenging business partners and customers
Dem desks; FO, MO, MD, Canada, Baseoil & LPG vessels and PDE desks MO and MD -> Backloading's, blending, co-chartering, high risk areas, higher risks customers, multidrop, high contractual variation
Accountabilities
Manage a claims portfolio while setting daily prioritizations
Proactively calculate and negotiate claims with the intent of minimizing claim exposure to Shell entities; send recovery claims prior to time bar date (last date for submission)
Investigate the events of a voyage, deviations from the initial agreement and check what was contractually agreed
Investigate the operations at load/ discharge port(s) and review contract and other agreements and check what was contractually agreed
Prepare claims with third parties and stakeholders to ensure high income for Shell while reducing cost paid by Shell
Proactively ensure timely recovery of claims
Ensure payment of agreed cost claims when needed
Ensure close cooperation with the trading desk to understand their objectives, goals and preferred ways of working, their impact on your role; share with them exposure on deals and reasons for exposure
Ensure all claim activities are correctly reflected in financial and trading systems including the P&L
Support your line manager in understanding your portfolio position and support system clean-ups and projects to guarantee data cleanliness
Understand root cause analysis and use knowledge to suggest ways to reduce claim exposure through operational and contractual improvements
Follow internal guideline on escalation to Team lead, Commercial Ops and Traders
Ensure correct handling of sanctions, counterpart detail changes and data confidentiality related to claims
Follow internal procedures for approval of payments and settlements
Use a continuous improve mind-set to support process improvements
Take ownership for safety, compliance and audit readiness
Support internal projects and support trainings where needed
Experience and Qualifications
Required
Has knowledge and ability to cover multiple Trade books with a minimum of handover and training
Ability to share knowledge and train others
Predict problems and propose future remedies
Ability to advise Trading on Charter party and Oil Demurrage clauses to avoid future exposure
Support team in the use of systems - Endur, SalesForce, RADAR, IO
A dvantageous
Bachelor’s degree or equivalent (previous work experience will be taken into consideration for any candidates who might not meet the educational standard)
Claims Handling experience
Commercial experience
Proven track record of successfully adapting to and working with exceptions that fall outside of a defined process
Evidenced ability to suggest process improvements and ways of reducing exposure
Evidenced commercial ability that is aligned with the goals and objectives of the business partner
Evidenced ability to work independently with a limited amount of guidance
Evidence of good relationship building skills
Previous demurrage experience and or Maritime / Legal / Sales background
Experience supporting trading and supply stakeholders
Operational knowledge terminals and ships
Knowledge off oil grades and operational requirements
Trading model understanding
Knowledge of Shipping and/or Trading and Supply
Knowledge of Endur, RADAR, ECAP, SalesForce, SAP, IO
Spanish or Portuguese language skills for working with Latin America counterparties
Leadership Attributes
Authenticity
Act with personal integrity and transparency
Curious, eager to learn and express own view with humility
Growth
Embrace and adapt to change
Mindful of impact of own behaviour on Shell’s reputation
Collaboration
Establish strong working relationships with individual stakeholders
Listen to understand customer needs and perspectives
Performance
Work for the good of the team, support other team members to deliver
Understand how Shell generates value and makes money
Job Competency Profile
Value Chain Management and E2E Profitability – Knowledge
Compliance Control and Risk Management – Knowledge
Supply Chain Contracts and Negotiation – Skill
Supply Chain Customer Service – Knowledge
Trading Operation and Documentations – Skill
Application Usage - Tools/ Systems / Platforms - Skill
Commercial agility - Skill
Analyses and Solves Problems - Mastery
Attention to Detail - Mastery
Communicates and Persuades - Skill
Team Working - Skill
Shell
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