JOB REQUIREMENTS: Genesis10 is currently seeking a Client History Interviewer with bilingual skills for a contract lasting through June 2025 working remotely with an insurance company in Milwaukee, WI. *This is a remote position.* Spanish bilingual skills are required. Compensation: \$17.00/hour Responsibilities: Fluent in Spanish Responsible for conducting client history telephone interviews by interview type and can handle moderately complex calls with guidance. Escalates most complex calls and refers requests by underwriters and/or field office staff to a higher level position. Provides service to specific customer groups. Interacts with proposed insureds accordingly by determining appropriate follow-up questions to ask and how much to probe based on information provided and clients\' demeanor. Reinforces confidentiality of the information provided by explaining Company procedures and the reason for the process while persuading clients to continue with the interview. Negotiates with proposed insureds\' alternative calling times as needed. Adheres to performance expectations. Contributes to service level goals. Provides relationship-based service while favorably representing client, adapting communication style and approach for specific client and situation. Practices attentive and active listening to efficiently, accurately, and completely document clients\' responses to interview questions. Communicates in a professional and confident manner using tact and diplomacy while being pleasant and courteous. Speaks at a reasonable pace, being clear and concise, pronouncing words clearly and avoiding jargon. Adheres to quality performance expectations. Reviews and edits completed interviews in a timely manner ensuring that information received from proposed insureds is completely and accurately documented. Researches uncertainties using on-line medical manuals and other on-line resource materials to ensure accurate documentation. Refers complex questions to a higher level position. Processes work expediently and efficiently so that completed interviews are forwarded to the assigned underwriter without delay, thus contributing to cycle time goals. Follows outlined procedures to complete cases involving associated cases, partially completed interviews, non-recorded calls and outbound calling. Uses various systems to research and obtain information such as policy numbers, financial reps, and underwriters. Uses the CHI system to update cases, providing detailed and accurate documentation regarding call activity. Keeps financial reps and underwriters informed via linkgrams and/or Workbench documentation. Adheres to Front End Processing, Completions and Outbound Calling performance expectations. Manages a daily phone schedule logging in and out of the phone system according to designated start and stop times. Follows... For full info follow application link. Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/5A57DC313F0E4348