Who We Are: In 2023 in the small business category Mode5 ranked #17 as the Best Places to Work in Virginia, #2 in Hampton Roads and #1 in Norfolk and was named the 29th best MSP in the world! We are a leader in IT solutions and consulting providing valuable technology services for the past 21 years. We are in high-demand helping our clients solve their IT problems and provide an exciting and stable work environment. With our strong growth, Mode5 is looking for talented people to join our team. You do not need a background in IT to excel with our team. If you are business savvy, have strong problem-solving skills, and love helping clients, apply today! Your Benefits as an Account Manager: At Mode5, your role as an Account Manager will make a significant impact to our clients each day! Here, you will grow and develop professionally in a challenging and rewarding environment. We take personal development seriously, and love to promote within. • Free Fridays! Every other Friday off- PAID! • Competitive Base Salary Plus Commission • Medical, Dental, and Vision Insurance • Simple IRA Savings Plan with Company Match • Paid Holidays and Vacation Days • Causal Work Environment • Employee Social Events • Life Insurance Coverage • Incidental Telecommuting • Employee Referral Bonus What You Need as an Account Manager: To be a successful Account Manager, you will need excellent communications, proven sales ability, and a commitment to providing world class service. • Minimum of 4 years of client account management experience • Background in B2B customer service relations and B2B account management • Proven sales record, strong business acumen, and organization skills • Reliable transportation and ability to drive to customers Things You Will Do as an Account Manager: As a Client Account Manager, you will build and maintain relationships with existing clients and ensure customer service and quality standards are met. You are the client’s first point of contact, and source for hardware purchases, new service proposals, contract renewals, and customer service issues. • Maintain face to face contact with clients, proactively resolve issues, and develop strategies to address client concerns • Manage and develop sales pipeline, conduct weekly meetings, present quotes, and proposals to existing clients and oversee opportunity follow-ups • Partner between departments to ensure projects are communicated and meet customers’ expectations Alt. Titles: Inside Sales, Client Success Manager, Key Account Manager, Account Manager We are an Equal Opportunity Employer Must be available to work in our Norfolk office and visit client locations