Representante de Atención al Cliente Bilingüe

Req ID#: 380245

On Site, Barranquilla, CO

Job Description:

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Our Core Values are:

• Creativity: Make it simple, lead the change.

• Commitment: Aim for better, impact for the good.

• Connection: Share experiences, grow together.

Job Summary

We are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction.

Main Requirements

• At least 18 years old

• High School Diploma

• Experience in customer service or call center is desirable

• Colombian Citizenship or work permit

• Full time availability

• Intermediate to Advance English Skills

• Strong Computer Skills

Skill Required

Communication Skills:

• Excellent written & verbal communication skills (English)

• Ability to communicate effectively & clearly.

• Ability to read disclosures and financial terminology

• Communicates effectively in a positive and diplomatic manner.

Customer Service Skills:

• Excellent Customer Service Skills (no CS is required).

• Ability to empathize with the customer.

• Ability to build and gain the customers trust by listening & understanding, and where possible, exceeding their needs.

Problem-Solving Skills:

• Ability to analyze issues and find appropriate solutions for customers' inquiries.

• Ability to approach problems logically with diplomacy and professionalism.

• Ability to quickly resolve problems with accuracy.

• Ability to be proactive and self-sufficient

• Ability to probe effectively by asking open-ended questions

Technical Skills:

• Basic PC knowledge.

• Ability to multitask.

• Skilled in accurate data entry.

Primary Job Responsibilities

• Answer Incoming Calls to customer service Lines.

• Provide a high level of professional and competent service assistance.

• Successfully complete and approve training and quality requirements.

Job Segment: Data Entry, Call Center, Administrative, Customer Service