Position Title:

Compliance Dispatcher - Part Time

Job Description:

SCHEDULE: Saturday (day shift), Sunday (day shift), and Monday (swing shift)

Reporting to a Compliance Division Field Supervisor, incumbent performs duties associated with Compliance Division operations while assigned to either a City parking enforcement or impound lot team. Associated duties include: enforcement of parking codes and ordinances, response to parking-related citizen complaints, issuing citations; receipt and processing of impound vehicles or property, response to customer inquiries, payment receipt and issuing property to owners in accordance with established policies and procedures.

All incumbents serve in a position of trust and are required to maintain a high level of personal and professional integrity while providing substantial customer service to both external & internal customers, including vendors.

TYPICAL DUTIES (Parking Enforcement Team):

• Enforces and explains parking code violations and ordinances to citizens. Issues parking tickets when indicated at pay station areas, time zone areas, and safety and restricted parking zones, with a handheld enforcement system. Marks restricted and timed zone parking areas and issues parking tickets when appropriate. Patrols and enforces public parking areas and lots to ensure compliance of parking ordinances ensuring the safety of vehicular travel throughout the city. Performs enforcement duties while either on a bicycle or in a city vehicle. Properly maintains and keeps inspection reports for assigned bicycle and/or vehicle.

• Serves as an ambassador for Salt Lake City, helping citizens & visitors with questions, concerns, and issues related to parking and general information.

• Coordinates enforcement activities with various city departments.

• Responds to and resolves citizen complaints in assigned areas including improper and/or illegally parked vehicles. Reports suspicious activity to the proper agency throughout the city.

• Issues impound notices, impounds vehicles and/or places/removes a vehicle immobilization device on vehicles when required.

• Participates as part of an overall enforcement team and contributes positively towards team performance goals.

• Completes all required documentation and reporting related to operational needs. Accesses secure databases and inputs data as required for official operational purposes. Maintains the integrity of secure informational databases and limits access on a need-to-know basis only.

• Participates in all aspects of disaster preparedness training & drills and is available to support the city as needed during extreme & disaster events.

• Other duties as assigned.

TYPICAL DUTIES:

• Receives impounded vehicles and/or property. Completes impound condition reports and assigns vehicles to storage areas in the lot.

• Assists the public with the retrieval of their impounded vehicle and personal property when required. Answers the phone and assists the public with questions and explanations of impound lot procedures.

• Completes all required paperwork and reporting related to operational needs. Accesses secure city databases and inputs data as required for official operational purposes. Maintains the integrity of secure informational databases and limits access on a need-to-know basis only.

• Inspects, receives and processes vehicles seized for evidentiary purposes. Assures the integrity of the chain-of-custody required to track vehicles and/or property as evidence.

• Assists parking enforcement teams and police department with vehicle impound duties as required.

• Utilizes computer systems to assist the public with payment, receives payment, and verifies payment for the release of vehicle immobilization devices.

• Coordinates vehicle immobilization process with various city organizations & vendors and coordinates the removal or removes vehicle immobilization devices on vehicles when required.

• Performs routine inspections to maintain security of buildings & grounds.

• Assists with duties as needed during vehicle auctions. May be required to collect money and provide receipts for vehicles sold at auction.

• Moves vehicles around in the lot with a tow truck or fork lift to facilitate parking and plows snow during winter months.

• Participates in all aspects of disaster preparedness training & drills and is available to support the city as needed during extreme & disaster events.

• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:

• Graduation from high school or GED.

• Must possess a valid state driver’s license or Utah driving privilege card.

• Must be a minimum of 18 years of age.

• Ability to work effectively with the public and demonstrate outstanding customer service skills.

• Ability to constantly meet performance objectives in support of City’s goals and objectives.

• Ability to safely operate vehicles such as jeeps, tow trucks and/or forklifts.

• Ability to ride a bicycle for extended periods of time may be required.

• Ability to make safety decisions and work in the public way.

• Demonstrated ability to read and write legibly, and maintain accurate records. The ability to use a computer and computer applications such as MS Office as well as ticketing and work management systems for the input/retrieval of data and reports.

• Ability to maintain, uphold and control the integrity of secure informational databases on an operational need-to-know basis only.

• Proven ability completing duties while following safety requirements and integrating safety concerns into daily operations

DESIRED QUALIFICATIONS:

• Previous enforcement experience.

• Previous customer service experience.

WORKING CONDITIONS:

• Considerable exposure to stressful situations (potentially angry customers as well as exposure to disagreeable elements such as construction zones, extreme heat, cold, rain, ice, snow, excessive noise, exhaust fumes).

• Moderate physical activity. Requires the ability to walk, drive and ride a bicycle for extended periods and the ability to push pull and lift a minimum of 50 lbs.

• Requires shift work including weekends, evening shifts and irregular hours in addition to regularly scheduled shifts and holidays on an as needed basis. Ability to work overtime hours as needed to cover special events.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

POSITION TYPE

Part-Time

POSITION SALARY

$ 20.58 /hr

DEPARTMENT

Public Services

Full Time/Part Time:

Part time

Scheduled Hours:

20

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Our Salt Lake City family serves a population of over 199,000. We're committed to providing resources, access, and opportunity to all and continue to recruit and retain diverse, talented people. Our employees make a real difference with the work they do every day and are actively shaping our beautiful City's future.

We are dedicated to promoting equity, inclusion and belonging for all members of our City family. As an Equal Opportunity Employer, the City is committed to building a qualified and competent workforce based on principles of diversity at each step of the recruitment and selection process.

We aspire to shape a better community and workplace, and as such, we are committed to pay equity. We are proud to have achieved gender pay equity as a leader in the Utah community by creating an inclusive workplace where there is equal opportunity for all.

Additionally, the City is committed to the full inclusion of all qualified individuals. As part of this commitment, Salt Lake City will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at 801-535-7900.