Your Impact:

The mission of the Jacobs Lone Wolf Team is to support, operate, and maintain a DoD provided, integrated voice, video, and data global communications network that facilitates collaboration among senior leaders and key staff. 

Candidates are expected to have a strong work ethic and possess the ability to work as a critical member of a team in pursuit of mission objectives and in support of our customers. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful in this role, you'll be able to rapidly adapt and learn how to operate the front and back end of new products and processes. 

Responsibilities:

• Provide technical/management leadership on major tasks or technology assignments.

• Manage the functionality and efficiency of a network operations center supporting IT infrastructure at multiple locations.

• Develop, track, revise, and monitor policies and standards for allocation related to the use of IT and computing resources and assure and sustain the integrity and security of network infrastructure.

• Diagnose and solve customer issues, manage customer accounts, establish and repair customer accounts, and find ways to improve support procedures.

• Respond to end-users’ requests through email, telephone, and remote assistance.

• Respond to service requests as well as conduct, track, and report network systems and hardware accountability and materiel destruction.

• Use tools/utilities to provide remote technical support services on desk-side equipment.

• Maintain written documentation of incidents and escalate issues to the appropriate level of support as required by documented policies and procedures.

• Patch and maintain servers, workstations, storage area networks, etc.

• Deploy software through use of technologies such as SCCM.

• Conduct remote imaging and configurations of geographically separated systems.

• Provide advice and training to end-users, and guide and inform senior leadership.

• Maintain current knowledge of relevant technologies as assigned.

• Participate in special projects as required.#divergent

Here’s what you’ll need :

• Must have active TS/SCI

• At least 15 years of relevant experience

• Must be DoDD 8140, IAT II compliant (CCNA-Security, CySA , CND, Security CE)

• Current MCSA or Azure Administrator Associate certification

• Ability to work independently and with a team

• Ability to adapt to changing technology

• Effective communication skills

• Able to perform shift work to include nights and weekends

Preferred:

• Demonstrated experience in analysis simulation environments, configuring and troubleshooting software/hardware enhancements, application deployments, and infrastructure upgrades in a dynamic information systems-hosting environment

• Demonstrated experience in server administration, to include domain controllers, member servers, and associated server administration tools

• Demonstrated experience working with MECM, including creating and deploying apps and packages, conducting remote re-imaging, and performing other administrative functions

• VMware certified or experience in virtual environments

• Scripting – PowerShell/Bash experience

• Linux experience

• Supervisory experience

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.