Description At The Imagine Group we go beyond print to help our clients deliver game changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovative team is the most committed, most experienced team in the business, who are driven to find and deliver "a better way" to our clients. We are committed to delivering marketing solutions, in every environment and every campaign, that help our clients capture the heart, mind and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Let's Imagine a better way together! Come join us! Essential Duties and Responsibilities Onboarding of Client-Facing Technology Systems Partner with Sales and Account Services on meetings, timelines, and deliverables for client project management and completion Partner with client as they analyze current data /processes for input into systems for use Train users (internal and external) on how to input and maintain data in the system through written materials, in-person, or virtual training. Assist internal users on best practices to meet client requests Support - Client-facing and internal systems Subject Matter Expert for questions and troubleshooting of current client-facing and internal technology Assist Imagine teams with questions/best practices for data management and application Partner with HelpDesk to be a link between users (external and internal) and other IT groups Train and prepare Imagine in-house client team to take over day-to-day management of the client system Sales Partner with Sales to identify client's current needs and make recommendations on current system solutions as well as potential new development needs Team with Sales on client system demo prep and presentation to showcase system features that directly address client needs Identify opportunities to introduce other Imagine products to solve client's needs or enhance a client's workflow Development Support Participate in development discussions as it pertains to current user discovery and new functionality This team participates in discovery on how systems should best work to meet both internal and external user needs Communicate client requests that require system enhancements or new feature adds necessary for new client onboarding Performs some final UAT (User Acceptance Testing) prior to production release Communicating releases Help communicate to current users about changes made to the system and provide documentation and training when needed for larger functionality updates Supervisory Responsibilities N/A Minimum Qualifications of Position Data or systems management experience as well as client-facing management experience. Minimum of 3-5 years of direct job-related experience required. Knowledge and Skills Excellent verbal and written communication skills, interpersonal relationships and decision-making abilities. Commitment to internal and external customer service. Ability to multi-task, manage priorities, and meet deadlines. Fluency in Excel (VLOOKUPS, pivot tables, basic/moderate formulas); Power Queries are a plus Ability to review and efficiently compare and analyze client-provided data and apply client logic to internal systems for desired output Working Conditions and Physical Requirements Occasional walking Manual dexterity for repetitive work Frequent Sitting for prolonged periods of time Travel: N/A Ability to lift, push and pull: up to 20lbs Imagine is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Diversity and Inclusion are not just a checked box, it is a critical part of our commitment to deliver innovative solutions to our clients and provide a great place to work for our entire magine family. We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications listed above, we encourage you to apply. Equal Employment Opportunity: We are proud to be an equal opportunity employer and celebrate the differences of our employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Diversity and Inclusion is not just a checked box, it is a critical part of our commitment to deliver innovative solutions to our clients and provide a great place to work for our entire Imagine family.