Customer Training Specialist

Location:

Shippensburg, PA, US, 17257

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Would you like to help us build tomorrow?

Would you enjoy working with a team of enterprising people who motivate themselves and those around them to develop personally and professionally?

We are a truly global company that is built by people and great teamwork. We are on an exciting transformation journey, and we are motivated by the idea that with imagination, hard work and technological innovation we will lead the way towards a world that is cleaner, smarter, and more connected. We are here to build the world we want to live in.

Are you excited about technology and helping our dealers and customers learn and grow? If you like to see that ‘lightbulb’ moment in others, come join us and put your skills to great use! Our technology is changing rapidly, and we need a skilled workforce to enable us to innovate and succeed.

In this position you will....

Use multiple formats and structures to deliver a diverse suite of training that enhances the basic study of machine systems and operation in support of Volvo’s customers with a focus on our Key Accounts.

Opportunities to Excel:

• Build relationships with Key Accounts staff to understand customer development needs and contribute to customer visits as a technical and operational advisor.

• Create, develop, and implement appropriate programs to build technical and operational expertise within Key Account customer teams.

• Innovate to deliver a wide range of instructor led packages, web-based e-learnings and virtual sessions, and on the job training guides.

• Collaborate with the internal competence development network to enhance the customer training portfolio and support dealer development requirements as appropriate.

• Stay current with all new products and procedures to ensure the highest level of technical expertise.

• Exercise diligent oversight of the training material inventory of machines, tooling, equipment, and facilities.

• Be a role model for safety and environmental care, in the classroom and the field, capable of safely operating all types of construction equipment in varied settings and conditions.

• Represent Volvo’s values and vision, modeling integrity and credibility.

Who are you?

Do you dream big? We do too, and we are excited to grow together.

In this role as a successful Customer Training Specialist you will have:

• 2-3 years’ experience in delivering engaging training and assessments to a workforce. Preferably mechanical, workshop or industrial training content.

• Passion about mentoring, coaching, and developing apprentices and trainees with an interest in commercial business.

• Computer savvy with basic knowledge of Microsoft Office 365 suite and a willingness to develop professional business computer skills.

• Curiosity, with initiative to develop skills to become a specialist in the field. Capable of designing a solution for the most complex training request.

• Customer-focus, a flexible team player with the ability to frequently travel across the US and Canada.

• We will be excited if you…

• Are trade qualified as a heavy vehicle technician or machine operator with technical work experience preferably gained on Volvo Construction Equipment, Mack or Volvo Trucks & Buses or similar products.

• Have experience as a trade or technical school instructor.

• Have a Technical or University degree in a related discipline.

What’s in it for you?

We are pleased to offer a solid package of compensation and benefits. You will enjoy:

• Competitive base pay

• Comprehensive medical, dental and vision insurance

• Generous PTO

• Tax deferred retirement plans, varied by business; 401(K) with company match

• Global organization with expansive career growth opportunities

• Volvo Group University for professional and personal development

• Workplace health/wellness and reimbursement programs

• On-campus fitness center and café

• Avid approach to Sustainability

• Culture with a passion for Diversity, Equity, and Inclusion for all

• We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.

Ready for the next move?

• If you are curious to explore how we put our words into actions, follow us on LinkedIn and volvogroup.com.

• Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.

Job Category: Competence Development

Organization: Volvo Construction Equipment

Travel Required: Frequent Travel

Requisition ID: 6366

View All Jobs (https://jobs.volvogroup.com/?locale=en_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Harrisburg