The Massachusetts Commission Against Discrimination (MCAD) is the independent state agency that enforces the Massachusetts anti-discrimination laws by investigating Discrimination Complaints to determine if the case may proceed to conciliation or a public hearing at the Commission. The MCAD also offers remedial and preventative training, and publishes resources online such as model policies, posters, and guides. The MCAD is seeking dedicated and motivated individuals to join the Employment Investigations Unit. As a valuable member of the Employment Investigations team, the Compliance Officer performs routine investigative duties, with a focus on the investigation of discrimination claims in Employment for the agency. Incumbent investigates complaints; obtains evidence and establishes facts concerning complaints and cases of alleged noncompliance with laws, rules and regulations; performs related work as required, and prepares dispositions recommending a finding to the investigating commissioner. The Incumbent also monitors various activities, services or functions relating to the prevention of Employment discrimination. /_Duties and Responsibilities (these are a general summary and not all inclusive):_/ 1. Conducts intake by (1) interviewing /pro se /complainants and gathering pertinent facts for allegations of discrimination; (2) writing legally sufficient complaints of discrimination; (3) inputting required information into the agency's Case Management System (CMS); (4) referring jurisdictional and novel issues for attorney review; (5) making appropriate referrals in cases not within the Commission's jurisdiction. 2. Develops investigative plans and fully investigates complaints of discrimination by using appropriate and available investigative tools including reviewing document filings, interviewing parties, interviewing witnesses, issuing interrogatories, requesting production of documents, conducting on-site visits, and holding investigative conferences. 3. Manages a large investigative caseload. 4. Completes investigations in a timely manner and keeps case files updated. 5. Conducts investigative conferences on assigned cases to allow the parties to present allegations and responses, to identify and request relevant evidence, and to make referrals to mediation where appropriate. 6. Refers motions, jurisdictional and other legal issues arising during investigation to assigned attorney advisor. 7. Drafts factually sound, well-reasoned investigative dispositions summarizing allegations of discrimination and defenses, presenting relevant evidence, applying proper legal analysis, and making a recommendation to the Investigating Commissioner of probable cause or lack of probable cause based on the obtained evidence and legal analysis. 8. Identifies cases that are appropriate for an early mediation and makes referrals. 9. Performs required administrative duties. 10. Provides excellent customer service and responds promptly to the public, parties, and constituents. 11. Collaborates with supervisor, attorney advisor(s), investigator(s), Commission Counsel, and/or the Deputy Chief or Chief of Investigations on any related investigative duties. 12. Prepares and submits related reports to his or her supervisor. 13. Attends required trainings. 14. Performs all other related duties based on the Commission's needs. Application should include a cover letter addressed to Kenneth Callahan, Chief of Investigations. This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days. Minimum Entrance Requirements: Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in investigatory, law enforcement or regulatory administration work, or (B) and equivalent combination of the required experience and the substitutions below. Substitutions: A Bachelor's or higher degree may be substituted for the required experience.* Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. *An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Compliance and Certification* *Organization: Commission Against Discrimination *Title: *Compliance Officer (Employment) * Location: *Massachusetts-Springfield-436 Dwight Requisition ID: 240004YP