Description:

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies -- Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.

I. General Job Description

This position will be responsible for the maintenance and repair on all types of commercial trucks and equipment while working out of the fully equipped mobile service truck. This position will be responsible for the diagnosis and repair of all vehicles and equipment serviced by the Company's facilities. This position will be expected to perform with the highest degree of professional competence, as it relates to quality of work, product knowledge, and customer service.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Responsibilities

• Complete repairs in estimated time per industry standards.
• Grow and maintain the customer base
• Perform DOT inspection, troubleshooting, and repair on all areas of a vehicle including electrical, charging systems, starting systems, engine, HVAC, powertrain, and chassis components.
• Repairs include diagnosis and removal of injectors, cylinder heads, camshafts, main bearings, rod bearings, and transmission/clutch components.
• Utilize various diagnostic equipment, software, and technical publications/information to determine root cause of customer complaint and repair solution.
• Maintain service truck, supplied tooling, and parts inventory to Company's expectation.
• Provide thorough documentation that supports complaint, cause, and correction.
• Perform preventative maintenance when requested.
• Respond promptly to customer requests and foster customer relationships.
• Report to customer and service administration on any deferred repairs.
• Flexibility to be available after hours and alternate days.

II. Minimum Job Qualifications

• 18 years of age.
• 4 years of dealer experience as a Diesel/Service Technician.
• Valid Commercial Driver's License and a qualified MVR abstract.
• Minimum tool requirements (see below).

III. Desired Job Qualifications

• High school graduate or GED with 5 years of experience in a truck dealership or equivalent experience.
• Ability to work independently with minimal supervision.
• Great customer service skills.

IV. Mental Capability Requirements

*Comprehension: *Ability to understand complex problems, collaborate, and explore alternative solutions.

Organization: Ability to organize and prioritize work schedule on short-term basis (more than 1 month).

*Reasoning & Decision Making: *Ability to make decisions with moderate impact on immediate work unit.

*Communication: *Ability to communicate effectively with individuals utilizi