With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Senior Events Manager is responsible for the successful handling of groups, maximizing business opportunities, ensuring effective communication with clients and efficient coordination with departments concerned, under the general guidance and supervision of the Director of Events

What will I be doing?

As the Senior Events Manager, you will be responsible for performing the following tasks to the highest standards:

• Be familiar with hotel product knowledge and related activities.

• Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.

• Complete sales targets and related tasks set by the hotel.

• Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan.

• Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.

• Provide advice and support to the Sales team when business needs are received, turning customer needs into confirmed business.

• Prepare plans / contracts for clients in a timely manner when business needs are received from the Sales Manager.

• Negotiate final details with clients and give professional advice on event planning and layout.

• Seize every opportunity to maximize sales and customer satisfaction.

• Ensure effective communication with customers and hotel departments.

• Distribute team information to all hotel departments in a timely manner, for example, handing out banquet notices, team summaries, and preparing for event coordination meetings.

• Communicate and coordinate with all departments when meeting organizer needs or needs that require urgent assistance, promptly.

• Provide event organizers and their customers with satisfactory service during the event / team stay.

• Review banquet operations and work with all departments to ensure customer needs and hotel commitments are in place.

• Check the accuracy of daily bill entries in a timely manner with the Events Manager to ensure accuracy.

• Promptly calibrate general bills and invoices, preparing and invoicing the receivables to the organizer to ensure all payment arrive on time.

• Follow-up on meetings and events with relevant Sales Managers, such as sending thank you notes and meeting tracking questionnaires.

• Get feedback from customers and follow-up with necessary actions.

• Update the event data file in the hotel's banquet and conference system in a timely manner to ensure the information is accurate.

• Establish and maintain key customer profile and assist the Banquet Sales Director to maintain and manage customer profile management systems.

• Establish good working relationships with internal customers (other departments of the hotel) and external guests (customers, conference organizers, suppliers).

• Actively participate in achieving departmental goals and market budgets.

• Provide feedback on market trends, maintain communication with the Banquet Sales Manager and Banquet Sales Director, maintaining a good relationship with customers to constantly update overall business objectives.

• Assist the Banquet Sales Director in forecasting room to room nights and banquet revenue.

• Attend regular communication meetings with operational departments on banquet details.

• Always ensure a warm and considerate service in the hospitality business.

• Assist the Banquet Sales Director to allocate daily work according to the Banquet Sales team structure.

• Guide the Banquet Sales team in ensuring that high quality services and products are provided to customers.

• Lead the Banquet Sales team to achieve departmental goals.

• Chair and attend meetings as needed.

• Assist the Banquet Sales Director in recruiting, selecting and training staff to maintain team vitality and stability.

• The department reserves the right to change or supplement the job description if necessary.

• Perform any other reasonable duties assigned.

希尔顿在全球100多个国家和地区拥有数以千计的酒店，提供无数令人愉悦的机会。从敞开的大门到热情的微笑，再到与众不同的体验，我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。

如果您热衷全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。因为在希尔顿酒店，我们永远不会忘记我们在这里的原因：使我们的客人，团队成员和业主都满意。

高级宴会销售经理主要负责成功的接待团队生意，在宴会销售总监的协调管理下，寻找商机，保证有效的沟通与客户和各部门有效的协调。

我的具体职责是什么 ?

作为高级宴会销售经理，您将应以最高标准完成以下任务：

•熟悉了解酒店产品知识，以及相关活动。

•负责酒店所有产品的宣传与销售工作，包括但不限于客房，餐饮，宴会，等。

•完成酒店设定的销售目标及相关任务。

•制定销售计划并得到销售总监或商务总监的批准，按照计划实施对所负责的地区或行业的客户进行维护及开发，通过电话销售，当面拜访等形式了解客户需求并最终达成销售。

•当销售团队得到生意需求时给予建议和支持，使客户需求转变为确认的生意。

•当从销售经理处拿到生意需求时，及时为客户准备计划书/合同等。

•和客户一起商谈最终细节并在活动计划和布置上给予专业的忠告和建议。

•抓住所有机会尽最大可能去提升销售额在并确保客户满意。

•保证与客户和酒店各部门有效的沟通。

•将团队信息及时分发至酒店各部门。例如：发宴会通知单，团队摘要和准备活动协调会。

•在会议组织者有需求或需要紧急协助及时与各部门进行沟通协调。

•让活动组织者与其客户在活动/团队停留期间感受到满意的服务。

•检查宴会运行和与其一起工作的各部门工作，确保客户的需要及酒店的承诺都落实到位。

•及时检查每日账单录入的准确性，并及时与活动负责人核对账单账目确保准确无误。

•及时校正总帐单和发票并由应收款部门准备和开发票给组织者，确保所有款项及时到账。

•和相关的销售经理一起跟进会议和活动，例如一起发感谢信和会议跟踪调查表等。

•从客户处获得意见反馈并通过必要行动来跟进。

•及时在酒店的宴会会议系统中更新会议活动数据档案，确保信息准确。

•建立和维持主要的客户档案并协助宴会销售总监维护管理客户档案管理体系。

•与内部客户（酒店其它部门）和外部客人（客户，会议承办人，供应商）等建立良好的工作关系。

•积极参与完成部门目标和达到市场预算。

•提供反馈市场趋势，与宴会销售经理和宴会销售总监保持沟通，并与客户保持良好关系,不断更新整体经营目标。

•协助宴会销售总监预测房间间夜和宴会收入。

•参加正常的沟通会议与运作部门在宴会细节上。

•酒店服务行业是一个24小时不间断营运的行业。必须确保随时提供热情周到的服务。

•根据宴会销售团队架构来协助宴会销售总监分配对日常工作进行有效分配。

•指导宴会销售团队，总是确保将高质量的服务和产品提供给客户。

•领导宴会销售团队达到部门目标。

•在需要时主持并参加会议。

•协助宴会销售总监招募，选择，培训员工保持团队的活力与稳定。

•如有必要，该部门有权更改或补充该职位描述。

•完成任何其他合理的职责和被指派的职责。

What are we looking for?

A Senior Events Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Hospitality: Volunteer to provide unparalleled hospitality.

• Integrity: Do what you should do all the time.

• Leadership: Strive to be a leader in both your industry and your community.

• Teamwork: Actively promote teamwork spirit in all work.

• Ownership: take responsibility for your actions and make decisions.

• Now: Operate with urgency and discipline.

• Junior college degree.

• 3 years or above hotel sales and related experience.

• Good English and Chinese reading and writing skills to meet business needs.

• Good organization, communication and presentation skills.

• Can work under strong pressure.

• Understand local customers and have strong market analysis ability.

• Have certain customer resources.

• Able to lead by example.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

我们寻找什么样的人才 ?

希尔顿高级宴会销售经理始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:

•诚挚待客：自愿全心全意为宾客提供无与伦比的绝佳体验

•正直诚信：时时刻刻为所应为

•领导核心：力争在业界和所在社区都位居领导地位

•团队合作：所有工作中积极发扬团队合作精神

•主人翁精神：勇于为自己的行动负责并敢于做出决定

•即时行动：以刻不容缓的态度和纪律运营

•大学专科。

•良好的中英文读写能力。

•良好组织及展示技巧，具有良好的沟通技巧。

•能在强压下胜任工作。

•了解本地客户的情况并具有很强的市场分析能力。

•拥有一定的客户资源。

•具有以身作则的能力。

服务于希尔顿将会如何 ?

希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌.延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景“让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意”团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！

Job: Sales

Title: Senior Events Manager/高级宴会销售经理

Location: null

Requisition ID: HOT09UPM

EOE/AA/Disabled/Veterans