Vitu

Vitu is an innovative company providing cutting-edge services to the motor vehicle industry. Its first-of-its-kind namesake solution allows managing Vehicle-to-Government (V2Gov) transactions in multiple states and across multiple locations — all on one platform. We are actively seeking an Account Executive/Customer Support Rep for a full-time position in Virginia's Newport News - VA Beach area.

Position Overview

The Account Executive position is held by a dynamic, highly motivated, service-oriented individual maintaining and building professional relationships with Vitu clients. For this role, you must reside in the state of VA to oversee the Newport News - VA Beach area. 

Responsibilities

• Meet with dealership staff to review the process and procedures pertaining to their title and registration process.

• Maintain a strong business relationship with key dealership personnel.

• Assist with the installation of the program.

• Train dealership personnel on the Vitu portal.

• Provide support via phone, chat, and email as needed.

• Answer dealership questions regarding title and registration and DMV processing.

• Deliver exceptional customer service and support by being responsive and proactive to customer needs.

• Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns.

  Qualifications

• Must be able to deliver a high level of customer service

• Requires an individual with excellent communication and training skills.

• Troubleshooting and problem-solving skills are a must.

• Must have excellent follow-up skills.

• Strong writing skills and attention to detail.

• Familiarity with various DMS systems is preferred.

• A clean driving record is required.

• Excellent time management skills

• Ability to work either on a team or independently, with minimal supervision

  Experience

• Dealership and/or DMV experience is preferred.

• Experience with Virginia vehicle title and registration.

• Knowledge of  Virginia state rules and regulations regarding title and registration.

• Proficient on a PC (Internet, E-mail, Word, Excel, Google Drive)

• Frequent automotive travel is required up to 200 miles.

  Benefits and Perks

• Family-friendly flexibility

• Generous health benefits

• Dental and vision insurance

• Paid leave and holidays

• Competitive salaries

• Casual work environment

• Tuition Assistance

• Life Insurance and 401K

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