Bar Tender

United Arab Emirates

Vocational

Hospitality

Requisition # 210004CM

Job Purpose

To maximise beverage sales through providing exceptional customer service in a professional and

efficient manner to all guests to ensure customer satisfaction

Key Responsibilities

• Ensure all guests receive positive and professional service to the highest standards to exceed the

customer‘s expectations.

• Take and process customer‘s orders in an accurate and timely manner.

• Understand and anticipate customer needs, being attentive but not intrusive.

• Have a complete and thorough knowledge of all menu items in order to be able to describe and

recommend products to customers.

• Ensure product quality and consistency is delivered at all times to Brand guidelines and

Company standards.

• Maintain cleanliness and hygiene standards. Monitor regularly through audit and quality checks

as per operational requirements.

• Work within operational procedures to ensure beverage preparation process remain within

Company and Municipality guidelines.

• Carry out additional tasks as instructed by management

Key Performance Indicators (KPIs)

Financial

• Cost control /Waste reduction

Business Effectiveness/ Productivity

• Adherence to work standards/operating standards ( e.g. hygiene, cleanliness, discipline etc)

• Timely completion/achievement of assigned work/targets

Customer

• Customer satisfaction/feedback (internal/external)

Education

• Certification in Food and Beverage/ Catering would be an advantage

Experience

• 2 years of relevant experience in the food and beverage industry

Functional Skills

• Able to communicate in English (verbal, reading and writing).

• Interest and enthusiasm for the hospitality industry

Additional Information