This is a work from home position, candidates must live within these territories to be considered ( ·Connecticut ·Delaware ·Indiana ·Kentucky ·Maryland ·New Jersey Oklahoma ·Pennsylvania ·South Dakota ·West Virginia)

Why work for AAA Club Alliance?

• Work from home.

• Computer equipment provided.

• 6 Paid Company Holidays plus 2 floating Holidays

• Paid virtual training.

• Company- wide Career mobility opportunities

• 3+ weeks of Paid Time Off in addition to paid Holidays

In addition, we also offer:

• Competitive hourly rate $15.50 - $19.00 depending upon salary zone; plus, monthly incentive program.

• Shift differential for 2nd shift of 8%

• 401(k) plan with company match up to 7%.

• FREE AAA Premier Membership

• Auto repair, travel, and merchandise discount

• Tuition reimbursement​

Benefits for FT Associates include but not limited to:

• Medical, Dental, Vision and Prescription coverage

• FREE Life Insurance

• Disability Insurance

• Supplemental Insurances

Training requirement: (Next New Hire Training Class to begin Tuesday, May 28th, 2024) Monday - Friday (9:00 a.m. - 4:30 p.m. EST) for the first 5 weeks. Work schedule will begin after training is completed. Paid Training. All computer equipment provided by AAA Club Alliance.

Work Schedules: (TBD) 1st shift and 2nd shift schedules available with one weekend shift each week as required.

Our Member Contact Sales Associates utilize relationship selling to aid members in maximizing membership benefits and plan domestic travel. Provide exceptional service to members by selling various Membership, Travel products, Financial Services products and other relevant AAA products and services. Provide courteous and professional assistance in responding to member inquiries concerning Membership benefits and service, Travel Reservations, general member inquiries, Financial Services, Driving School and Emergency Road Service in a high-volume contact center environment. Meet or exceed established production goals.

In addition, AAA Member Contact Sales Associates also:

• Operate automatic call distribution (ACD) telephone set and PC running Windows-based and Internet applications.

• Accurately gather, document and respond to members’ needs and matches these needs to appropriate and relevant AAA products and services while demonstrating a pleasant and professional telephone manner.

• Deliver extraordinary customer service to ensure member satisfaction and create a positive impact on membership renewal rates.

• Counsels' members concerning auto travel requests for TripTiks, maps, and Tour books. Provides verbal road directions to members and answers travel related inquiries.

• Responds to members’ requests for information regarding membership related issues. Investigates membership related discrepancies and maintains existing membership data via online access to membership system.

• Responds to membership sales calls, including processing new member sales, associate add-on memberships, Plus, Plus RV and Premier up grades, automatic renewals and transfers. Uses probing questions to determine members’ needs and recommend specific products or services.

• Processes credit card payments for all new memberships, renewals, upgrades and associate member add-ons.

• Enrolls members in Driver Improvement course and Mature Operator’s courses. Processes credit card payments at time of enrollment.

• Other duties as assigned.

Do you have what it takes to be a AAA Travel Sales Associate:

• High School Diploma or equivalent.

• (2-5) years of sales and customer service experience, Call Center/inbound call taking experience preferred.

• Ability to work overtime and/or holidays as necessitated by business.

• The ability to work the first and last day of the month as well as days after a Holiday.

• Must be responsible for maintaining a stable, secure and hard-wired internet connection throughout employment. Contact Center Associates are not authorized to utilize Wi-Fi as a means of internet connection.

Work Schedules: (TBD) 1st shift and 2nd shift schedules available with one weekend shift included as required.

#LI-Remote #US

AAA Club Alliance (ACA) is an affirmative action - equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:

Customer Service

Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly six million members in 13 states and Washington, DC. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.

We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career. So that leaves one question, are you ready to make a difference? (https://cluballiance.aaa.com/about/careers?pcrdl=true)

Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Employee Referral process!

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can view our virtual benefit fair here. (https://www.virtualfairhub.com/AAAClubAlliance/public/welcome)

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.