Supervisor, Business Services - Wilmington, OH (Day shift 8 am - 4:30 pm) DealerTrack, a division of Cox Automotive , is looking for a Supervisor of Business Services to join our team in the Wilmington, OH area for our Business Services team at our Collateral Management Services (CMS) team. You must reside in the Wilmington, OH area (or within commuting distance) to be considered for this position The Supervisor, Business Services is responsible for the oversight and execution of daily duties, workflow, and day-to-day management of the department. Responsibilities: Allocates assignments, monitors team performance, supervises, coaches, trains, mentors, and provides guidance and assistance to staff to meet business goals and objectives. Maintain Service Level Agreements with Clients for all transactions. Work collaboratively with peers to manage resources and enhance work process to meet overall service levels to the internal and external client groups. Ensure compliance with corporate policies and procedures not to exclude safety and ergonomic training within the internal department. Participates in the establishment of policies, procedures, reporting and tracking mechanisms that result in an efficient operation. Develop project requirement and implementation schedules in conjunction with operations team members. Develop, implement, and maintain procedures controls and objective metrics to facilitate accurate measurements of performance and service level reporting. Participate in continuous leadership development, as well as develop team leads and operational team members. Interview applicants and make recommendations to hire to talent acquisition team. Participate in and make recommendations for employee recognition program. Provide disciplinary action in accordance with company policies. Prepare and administer performance feedback and quarterly check-ins. Perform other duties as assigned by management. Required Qualifications : High School Diploma/GED and 5 years experience in a related field. The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience AND A minimum of one year previous supervisory or lead experience required. Vehicle title management experience. Experience in a high-volume production and customer service environment in banking, insurance, mortgage or vehicle title administration. Strong leadership skills, including the ability to coach, motivate and instruct others in order to reach desired results in quality, production and accepted service levels. Excellent written and verbal communication skills Proficiency in MS Office, Word and Excel specifically Possess problem solving and advanced decision-making skills. Ability to adjust priorities as needed to support business requirements. 5% Travel (Possibly 1 trip/yr) Preferred Qualifications : Quality Six Sigma or Lean experience preferred. What's In It For You? You'll be rewarded with highly competitive pay , plus other compensation perks you've come to expect (e.g., 401k + company match, comprehensive medical benefits, etc.) and others you may not (e.g., flexible time off policy, tuition reimbursement for academic pursuits, pet insurance and more...) Work/Life Balance. Job flexibility is central to our culture because team members have different working styles and important stuff going on outside the office, too. Smart and creative colleagues, plus ongoing learning opportunities. You'll have the tools and team you need to do your job well without a lot of red tape. Plus, we know how important it is for you to stay brushed up on your financial knowledge and skills, so we invest in your ongoing training along the way to ma